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Current Opening

Labor Category: Help Desk Specialist II

Position Number: SSTI-B-03-87

Number of Positions: 11

Desired Start: ASAP

Program/Project: B-003

Location: Annapolis Junction, MD

Manager: Stockley

Task Description/Responsibilities:

· Provides telephone and in-person computer and telecommunications support to users (Includes e-mail, LAN/WAN, Operating System, Standard Desktop Images, COTs/ GOTs Applications, Log-On/Passwords/User-ID, Directories, Peripheral Equipment/Printers/Scanners, etc.)

· Serves as initial point of contact for troubleshooting all computer and telecommunications related problems including hardware, software, passwords, and peripheral equipment problems.

Minimum Qualifications:

Education/Experience:

· HS/GED with 4 yrs. directly related Help Desk experience in a DoD Environment.

· Associates Degree with 2 yrs. directly related Help Desk experience in a DoD Environment.

· Bachelor’s Degree with 0 yrs. directly related Help Desk experience in a DoD Environment.

Specific Experience Requirements:

Required/Essential Skills/Experience:

· Proficiency in the Use and Operation of MS Windows, MS Office, Outlook, Word, Excel, PowerPoint, and Remedy

· Ability to communicate both orally and in writing

· Excellent Customer Service skills and personnality.

Security Clearance:

· DoD Top Secret/SCI Security Clearance required (Full Scope Poly Preferred)

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