Staffing Request

Current Opening

Labor Category: Help Desk Manager III (Mid Shift)

Position Number: SSTI-B-03-108

Number of Positions: 1

Desired Start: ASAP

Program/Project: B-003

Location: Annapolis Junction, MD

Manager: Stockley

Task Description/Responsibilities:

· Duties and responsibilities of this position include:

· Provides daily supervision and direction to Help Desk Staff.

Minimum Qualifications:

Education/Experience:

· HS/GED with 9 yrs. directly related Help Desk experience in a DoD 24/7 Environment.

· Associates Degree with 7 yrs. directly related Help Desk experience in a DoD 24/7 Environment.

· Bachelor’s Degree with 5 yrs. directly related Help Desk experience in a DoD Environment.

· Master’s Degree with 3 yrs. directly related Help Desk experience in a DoD Environment.

· Doctorate with 1 yr. directly related Help Desk experience in a DoD Environment.

Specific Experience Requirements:

Required/Essential Skills/Experience:

· MCSE or similar certification plus Help Desk and System Administration background

· Proficiency in MS Windows, MS Office, Outlook, Word, Excel, PowerPoint, and Remedy

· Demonstrated experience in a high paced DoD 24/7 Operational Environment

· Ability to communicate both orally and in writing

Security Clearance:

· DoD Top Secret/SCI Security Clearance required (CI or Life Style Poly highly desired)